Note: 2 color options!!! Please note what color you need.
Color: Silver / gold (color random if you don’t leave message on which color you want)
|| Cloudlink P2P transmission, Adaptive Network
|| WiFi 802.11 b/g/n or directly connected to a wired network
|| G.711 A compression mode
|| 3Dvoice speech engine technology, Full duplex talk
| Video format
| Record mode
|| Manual Recording, Alarm Recording, Scheduled Recording
| External Memory
|| Micro SD card up to 128GB
|| 1.0 megapixels
| Camera Lens
|| 1.8mm, 150 degree wide-angle
| Night vision
|| IR CUT no color deviation, B/W night vision within 5meters
| Frame rate
|| 25 Frame HD (1280*720), SD (640*480), LD(320*240)
|| Motion detection, PIR detection, Tamper alarm
|| Push message to smart phone, Send pic to settings mail
| Data interface
|| TCP/IP, UDP, SMTP, DHCP, UPnP, ONVIF connect NVR
| Power adapter
|| DC9~16V 1A or POE power by connect POE injector
| Waterproof level
|| -20~55 °C 10-95% RH
|| G.W.: 750g
1 Q Doorbell cannot connect to WiFi
A 1 Confirm WiFi password is correct 2 Doesn’t support 5G WiFi
2 Q When adding a device, APP don’t prompts have new device
A Please check doorbell and smart phone whether within same LAN, manual to add if it’s not same LAN.
3 Q Prompts wrong password for the smart doorbell
A Click on correct into to correct password, Press ‘Reset”button of doorbell 5s, if forgot password to add the doorbell to APP
4 Q Doorbell show offline
A Confirm connects network cable or WiFi successful
5 Q MicroSD card can’t recording and covering?
A 1 Check MicroSD card or has damaged
2 please check search the time of video files, system time of doorbell
6 Q The difference between user ID and doorbell ID
A User ID is registered generated, Doorbell ID is its own identification number
7 Q The difference between user password and doorbell password
A User password is registered setting, Doorbell password is APP connect the doorbell to setting
8 Q The difference between edit and modify management password
A Editing means input wrong or other users changed the newest password, Modify in setting, means reset a new password
9 Q After visitor calls, Android only shock without ringing?
A No. Touch “More…” to selects system settings call and alarm rings
10 Q Can’t receive visitor calls
A 1 User ID is not in the alarm account
2 Make sure Android APP in the background and connects WiFi or 3G/4G
3 Push messages to iOS, touch it will enter above interface
4 Receive alarm must be enable.
11 Q How to delete the others alarm push account?
A Setting->Alarm setting-> In front of alarm push account have delete icon to deleted, then phone can’t receive push messages
12 Q Push email password is the email password?
A No. Input App Password. For example gmail mailbox, An App password is a 16-digit passcode that gives an app or device permission to access your Google Account. If you use 2-Step-Verification and are seeing a “password incorrect” error when trying to access your Google Account, an App password may solve the problem.
Note: If you have iOS 8.3 on your iPhone, you will no longer have to use App passwords to use 2-Step Verification.
How to generate an App password
1 Visit your App passwords page. You may be asked to sign in to your Gmail Account.
2 At the bottom, click Select app and choose the app you’re using.
3 Click Select device and choose the device you’re using.
4 Select Generate.
5 Follow the instructions to enter the App password.
Note: You may not be able to create an App password for less secure apps. Learn more about allowing less secure apps. Pls check your mail help input App password.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse Worldwide will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||7-20 Business days
||7-20 Business days
|Australia, New Zealand
||7-30 Business days
|Central & South America
||7-30 Business days
||7-20 Business days
||7-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 5 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request by sending an email to firstname.lastname@example.org .
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.